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FAQ
What makes your clothing brand sustainable?
Our brand is committed to sustainability through ethical sourcing, eco-friendly materials and environmentally conscious manufacturing processes.
How can I track my order?
Once your order is shipped, you will receive tracking number and link on your phone.
What payment methods do you accept?
We accept major credit cards, debit cards and UPI.
Do you offer international shipping?
Kindly get in touch with us directly for international shipping.
How do i determine my size?
Check our size guide for detailed measurements and sizing information. If you need further assistance, feel free to contact our customer support.
Can I modify or cancel my order after placing it?
Unfortunately, once order is placed it cannot be cancelled. However for size change or modification, contact our customer support within 12hrs of placing your order and they will help you wherever possible.
How do I care for my garments?
Care instructions can be found on the product pages. Follow these guidelines to ensure the longevity of your outfits.
What is your return policy?
At Label Hasti Sanghavi, we strive to provide our customers with the best shopping experience possible, hence we offer a hassle-free return policy.
Items purchased from our online store can be exchanged within 3 days of delivery. Unfortunately we do not provide refunds. Once we receive the item, we will process the exchange and ship your replacement item as soon as possible.
The items must be in their original condition, unworn, unwashed, and with all tags attached. We do not accept returns on items that have been used, altered, or damaged.
Please note that the original shipping fees are non-refundable, and the customer is responsible for the return shipping fees. We recommend using a trackable shipping service to ensure that your package is delivered to us.
We hope that you love your purchases from Label Hasti Sanghavi, but if for any reason you are not satisfied, please do not hesitate to contact us. We are always here to help.
What if the item I want is out of stock?
If an item is out of stock, you can sign up for notifications to be altered when it becomes available again. Alternatively, explore similar products in our catalog.
How can i contact customer support?
You can reach our customer support team through the CONTACT US page or via email at labelhastisanghavi@gmail.com. We strive to respond within 24hrs.
How long does it take for my order to be processed and delivered?
Each order is carefully prepared and quality-checked before dispatch. Delivery timelines depend on your location and the shipping method available at checkout, and you will receive tracking details once your parcel is on its way.
Do you offer both ready-to-wear and traditional drape styles?
Yes, our collection brings together ready-to-wear silhouettes and traditional drape styles, thoughtfully designed to balance ease, elegance, and heritage in one refined wardrobe.
Do you offer customisations or made-to-order pieces?
Yes, select styles may be customised to suit your preferences. Please share your request through our contact form, email, or phone, and we will guide you on what is possible for your chosen piece.
How can I enquire about collaborations or bulk orders?
We welcome collaboration and bulk order enquiries with great interest. Please reach out through our contact page, email, or phone, and our team will respond with the necessary details and next steps.
Are your garments completely identical to the photographs shown online?
Because many of our pieces are crafted with artisanal techniques, slight variations in weave, print, texture, or finish may occur. These delicate differences are part of the garment’s handcrafted charm and make each piece truly distinct.
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